1. Information We Collect

Personal Information

We collect the following personal information:

• Contact Information: Name, email address, phone number
• Billing Information: Mailing address, postal code, country
• Payment Details: Payment method (processed by secure third-party gateways, never stored by us)
• Account Information: Usernames, passwords, purchase history, setup details (encrypted)
• Communication Data: Support tickets, messages, emails

Technical & Usage Information

We automatically collect:

• IP Address: For fraud detection and security purposes
• Browser & Device Information: Browser type, OS, device type
• Usage Data: Pages visited, time spent, clicks, referring URL
• Cookies & Tracking: Session cookies for functionality, analytics cookies for improvement

2. How We Use Your Information

We use your personal information for:

• Order Processing: Fulfilling your purchase, delivering setups, sending invoices
• Customer Support: Responding to inquiries, troubleshooting, account recovery
• Communications: Order confirmations, support responses, promotional emails (if opted in)
• Fraud Prevention: Detecting fraudulent transactions and unauthorized access
• Service Improvement: Analyzing usage patterns, improving website functionality
• Legal Compliance: Compliance with applicable laws and regulations

Note: We do NOT sell or share your personal data with third parties for marketing purposes.

3. Data Security & Encryption

We take data security seriously:

• SSL/TLS Encryption: All data transmitted via secure HTTPS protocol
• Payment Security: PCI DSS-certified payment processors; we never store raw credit card data
• Database Security: Setup details stored encrypted with restricted access
• Regular Audits: Security monitoring and vulnerability assessments
• Access Control: Only authorized staff can access customer data

4. Cookies & Tracking

Essential Cookies

Required for website functionality. Cannot be disabled.

Analytics Cookies

We use Google Analytics to understand user behavior and improve the site. You can opt out by disabling analytics in your browser settings.

5. Your Rights (GDPR & CCPA)

EU/EEA Users (GDPR Rights)

• Right of Access: Request a copy of your personal data
• Right of Correction: Update or correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Portability: Receive your data in a structured format
• Right to Object: Opt out of marketing and profiling

California Users (CCPA Rights)

• Right to Know: Request what personal information we collect
• Right to Delete: Request deletion of your data
• Right to Opt-Out: Opt out of data sales (though we don't sell data)

To Submit a Request: Email Support@bydigitaltreasures.in with "Privacy Request" in the subject line. Include your full name, email, and specific request. We'll respond within 30 days.

6. Contact Us