Contact Us
We're here to help. Reach out anytime with questions, support needs, or feedback.
How to Reach Us
Email Support
Send us an email for detailed inquiries, billing questions, or general support. We respond within 4-6 hours on business days.
Monday - Friday: 8 AM - 8 PM UTC
Telegram (Live Chat)
Join our Telegram channel for real-time support, quick answers, and community interaction. Fastest response time.
Available 24/7 for urgent issues
Account Help
For account recovery, password resets, or setup issues, contact support via email or Telegram with your account details.
Expected time: 2-4 hours
Common Issues & Quick Answers
📥 Setup files not received after purchase
Setup files are delivered immediately on your BDDigitalTreasures dashboard after payment. Check: Your dashboard for download links, Spam/Junk folder for confirmation email, Email account used at checkout. Still not found? Contact [email protected] with your order number.
💳 Payment declined or error
Payment declined? Try: Refresh the page and retry, Try a different payment method, Verify your billing address matches your card, Contact your bank about international payments, Clear browser cookies and try again. Persistent issue? Email [email protected] and we'll help manually.
⚠️ Setup not activating
If your setup isn't working: Follow the installation guide video step-by-step, Verify all files are extracted correctly, Restart the software and try again, Check your internet connection is stable, Disable any VPN/proxy temporarily. Still not working? Contact us on Telegram (t.me/ByDigitalTreasuresHelp) for immediate support.
🔄 Refund or setup replacement
All purchases include a 30-day money-back guarantee. To request a refund or replacement: Email [email protected] with your order number, Explain the issue briefly, For defective setups, we replace immediately at no cost, For refunds, we process within 5 business days. Fast-track: Message us on Telegram for instant support.
Support Hours & Response Times
📧 Email Support
Hours: Monday - Friday, 8 AM - 8 PM UTC
Response Time: 4-6 hours (business days)
For detailed assistance and account recovery.
💬 Telegram (24/7)
Hours: Round-the-clock support
Response Time: 15-30 minutes (usually faster)
For urgent issues and real-time chat.
⚠️ Security Notice
We NEVER ask for:
- Full credit card numbers
- Passwords or login credentials
- Bank account details
- Personal ID numbers
Always verify you're contacting official Digital Treasures channels.
Page URL: https://bydigitaltreasures.in/contact-us/